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Shipping & Returns

Shipping & Returns Policy

everythingX

1. Shipping Information

Processing Times

Orders are processed within 1–3 business days.
During peak periods (sales, holidays), processing may take slightly longer — but we will always keep you updated.

Delivery Times

Once dispatched, delivery usually takes:

  • Standard Shipping (Australia): 3–7 business days

  • Express Shipping (Australia): 1–3 business days

Delivery times are estimates and may vary depending on location and carrier delays.

Shipping Fees

Shipping costs are calculated at checkout. Any free-shipping promotions will be clearly displayed on our website.

Order Tracking

You will receive a tracking link once your order has been shipped. If you do not receive tracking within 48 hours of dispatch, please contact us.

Lost, Delayed or Missing Parcels

If your parcel is delayed, missing, or marked “delivered” but you cannot locate it, please contact us.
We will lodge an investigation with the carrier and support you through the process.

If the item is confirmed lost, we will replace or refund the order in accordance with Australian Consumer Law.

2. Returns & Exchanges

We want you to love your order. If something is not right, please review the options below.

Change of Mind

For non-customised products, we accept change-of-mind returns within 30 days of delivery, provided the item is:

  • unworn and unwashed

  • in original packaging

  • tags attached

  • not a clearance or final-sale item

Return shipping for change-of-mind is the responsibility of the customer.
You can choose a store credit or exchange. Refunds for change-of-mind are offered at our discretion.

Wrong Size

If your clothing does not fit, we’re happy to help with an exchange within 30 days, subject to stock availability.
Return shipping is the customer’s responsibility; we cover the shipping of the replacement item back to you.

3. Faulty, Damaged or Incorrect Items

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund where:

  • the product is faulty or defective

  • the item is not as described

  • the wrong item was sent

  • the product is unsafe

  • a major fault occurs

  • the item fails to perform as a reasonable customer would expect

If your item arrives damaged or develops a fault, please contact us as soon as reasonably possible with:

  • your order number

  • photos of the issue

  • a brief description

We will assess the issue quickly and provide a solution — replacement, refund, or repair — depending on the circumstances.

We may request that the faulty item be returned to us at our expense.

4. Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns on:

  • worn or washed items

  • personalised or custom-printed items

  • clearance or “final sale” items

  • items damaged due to misuse or improper care

This does not affect your rights under the Australian Consumer Law where the product is faulty.

5. How to Start a Return

To request a return or exchange, please contact us at:
sales@everythingxdtf.com

Include:

  1. Full name

  2. Order number

  3. Item(s) being returned

  4. Reason for return (faulty, size, change of mind, etc.)

We will respond with return instructions and next steps.

6. Refunds

Once your return is received and inspected, we will notify you.
Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank.

Shipping charges are non-refundable, except where required under Australian Consumer Law (for example, faulty goods).

7. Australian Consumer Law Statement

Nothing in this policy limits your rights under the Australian Consumer Law.
You are entitled to remedies where products fail to meet acceptable quality, match descriptions, or are not fit for purpose.

For more information, visit:
www.consumerlaw.gov.au

 

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